Scope

This policy explains how Aafiya processes data when users browse clinics and doctors, book appointments, sign in, and follow their bookings. A connected healthcare provider may enable additional patient-account features.

Data we process

We may process name, email, phone number, account details, appointment and visit information, health information entered by the user or made available by the connected provider when those features are used, and limited technical data needed for security and support.

How we use and share data

We use data to authenticate users, arrange and manage appointments, connect the correct provider, display appointment history, deliver requested reminders, secure the service, and provide support. Necessary data may be shared with the selected provider, Apple and Google for sign-in, Google Firebase for app configuration and operation, essential hosting and infrastructure vendors, or as required by law. We do not sell personal data or use it for advertising tracking. Data is encrypted in transit and access is permission-controlled.

Retention and choices

Data is retained as needed to provide the service and meet healthcare-provider and legal obligations. Users may request access, correction, account deletion, or deletion of eligible data. Information required by law or to protect legal rights may be retained.

Request deletion of your Aafiya account or data

Any Aafiya user can request account deletion without signing in to this website:

1. Use the button below from the email address registered with Aafiya.
2. Include the registered phone number and state whether you want the entire account or only specific data deleted.
3. We will complete an appropriate identity check, then confirm receipt and the outcome by email.

Deletion covers sign-in details, profile information, and other deletable app data. The selected healthcare provider may retain appointment, medical, or financial records when required by healthcare, tax, or other applicable law; retained data is restricted to those required purposes.

Requests are normally processed within 30 days. Our response will identify any data that must be retained, its retention period, and the reason.

Age and contact

Aafiya is intended for users aged 18 or older. For privacy questions or requests, contact [email protected].